Shipping & Handling

Due to increased safety measures for COVID-19/Delta, global pandemic, and high-volume shipping- All orders are subject to delays, which is beyond our control.

  • We value your purchase and aim to meet the delivery times quoted, however, during the global pandemic, federal holidays, and high-volume shipping, deliveries may be delayed.

  • As of now, the average time our customers receive their orders from the order date are listed below:

    • Hair Extensions: 2-7 business days

    • V-Part Units & Merch: 14-21 business days

      • We highly recommend you allow 1-3 weeks before scheduling hair appointments, travel plans, special events, and occasions in the event of a delay in delivery.

  • We truly appreciate your patience during this time.

Order Processing, Handling, Shipping, and Delivery

All orders are processed and shipped on business days, Monday through Friday, excluding weekends and holidays.

  • Depending on the volume and the time of the year, longer delays may apply.

  • Please allow 2-14 business days for processing, handling, shipping, and delivery.

  • Processing times do not include in the delivery times. During the holidays and high-volume shipping, processing times can take up to 4-8 business days.

  • Once your order has been shipped, you will receive an email notification of the tracking information, which can be tracked through the FedEx website or app.

  • Due to the global pandemic, holidays, natural disasters, and inclement weather, be aware that additional business days and transit times may be delayed. However, we will assist with delays and trackage information. Contact us by clicking on the contact link on the website.

  • Please double-check your shipping and billing information to ensure it is correct to avoid delays or incorrect address delivery.

  • A signature is required for all orders to be delivered. If you need to make arrangements or reschedule your delivery after your order has been shipped, please contact FedEx. See contact information below.

Cancellations

  • You have 24 hours to cancel your order. If your order has not been shipped, you may cancel your order. However, if it has been shipped, your order cannot be canceled.

Courier Contact

  • In order to arrange/reschedule a pick-up rather than delivery or to change your delivery options, contact FedEx.

  • You will be required to provide your tracking number to the carrier in case of a change/updates.

Policy

  • At this time, no exchanges/returns.

  • All sales are final.

Contact Us

  • If you have any questions or concerns regarding your order, please don’t hesitate to contact us via email at contact@bexquisitetresses.com or go to the Contact link on our website. Please allow us to respond within 24-48 hours.

Please Note:

  • BExquisite Tresses is not responsible for any delays and shipments due to global pandemics, natural disasters, and increment weather.

  • BExquisite Tresses is not responsible for any lost or stolen packaging after it has been accepted, scanned, and in transit of the carrier.